Vacation Package Terms & Conditions


To participate in this promotion you must meet certain qualifications and attend a vacation ownership presentation that lasts a minimum 120 minutes. If you do not attend the full presentation, the difference between the special package price and the currently published nightly rate for the applicable accommodations at that time, plus premium costs and taxes, will be charged to your credit card (to which you specifically agree).

Minimum qualifications:

You may not participate in this promotion if you are currently a Festiva Adventure Club® member, have an open, incomplete package requiring attendance at a sales presentation, or have participated in a Festiva Adventure Club ® promotion requiring attendance at a sales presentation at the same resort within the past thirteen (13) months or within the last six (6) months at any other Festiva Adventure Club ® resort location.. Offer valid one per family only. No groups consisting of more than one (1) couple traveling together is permitted. Pets are not permitted.

If you do not qualify or attend the tour you will be charged a $350.00 accommodation fee and will not be eligible for offered items.

Resort Presentations:

At each destination, you’ll enjoy an informative 120-minute presentation on the benefits of vacation ownership. All adult members of the traveling party must attend the presentations and proof of major credit card will be required. If legally married, engaged, or cohabitating, both partners must travel and attend the presentation(s) together. For single guests, you must meet all other qualifications and not be a full-time student. If you fail to attend the vacation ownership presentation or meet the other requirements set forth in these terms and conditions, you understand that you will be charged the full retail value for accommodations and any gift(s) received less the purchase price of the vacation package. Orlando, FL only: Customers who live in Lake, Orange, Osceola, Polk, or Seminole counties are not eligible to attend a resort presentation. Branson, MO only: Customers who reside within 25 miles of the Branson Preview Center are not eligible to attend a resort presentation. Charleston, SC only: Children under the age of seven are not permitted to attend the presentation (no supervised area at presentation location). For information on your tour location, please visit . The requirements may change without notice.


This package guarantees hotel accommodations for a family of 4 (excluding children under 2) on a space available basis. Minimum room occupancy of 2 travelers is required. Travel dates requested inside of 30 days are limited, and are based on hotel availability. If your package contains multiple destinations, you may split your vacation into multiple trips during separate visits. Accommodations do not include incidentals such as resort fees, hotel taxes, gratuities, meals, parking, and transportation. Resort fees and hotel taxes may vary based upon date of travel and destination, which Purchaser must pay directly to the hotel or property. Reservations for special events and peak travel dates for certain destinations may require an additional fee varying from $20 to $200 per night (Additional costs may vary by property, travel dates selected, and destination). This vacation package expires 12 months from the date of purchase. All travel dates must be completed within the 12 month period. Package extensions are available for purchase upon request. To learn more about package extensions, please log into your account through Failure to check-in to your scheduled reservation(s) will result in the traveler being charged for the currently published nightly rate to the credit card on file.

Reservation Change and Cancellation Policy:

We understand that things happen and emergencies arise. For that reason, Festiva Getaways offers a flexible reservation cancellation policy. Please call Customer Service at 407-515-2400 to discuss cancellations or make changes. Cancellations or changes to your active reservations within 15 days of arrival will result in the traveler being responsible for the full retail rate of the first night at the reserved property.

Package Cancellation Policy:

Purchasers should rely only on the written representations contained herein. Purchasers have 30 days from date of purchase to cancel the vacation package for a full refund. After the 30 day period, this prepaid vacation package is nonrefundable. If traveler has active reservations on their account, the reservation cancellation policy will still apply. To discuss cancellation options, please call 407-515-2400.

Rental Car

If your package includes a Florida car rental, you must call 407-515-2400 to reserve and confirm pick up location and dates(7 days advanced notice required). Car rentals can be picked up at any non-airport location outside of Florida for up to $49 for weekly reservations and up to $10 a day for daily reservations. Car rentals picked up in the state of Florida are only available at the following airport locations: Orlando, Sanford, Daytona Beach, Tampa, and Ft. Lauderdale. Select packages with car rentals will be given Economy level cars unless otherwise stated in the travelers account online. If you are interested in adding a rental car to your vacation or upgrading your existing rental, please log into your account at The car rental must be used in conjunction with hotel accommodations associated with this package. Drivers must be at least 25 years old (standard car rental agency policy). Driver is responsible for standard taxes, optional surcharges, optional insurance, upgrades, additional rental days and/or applicable drop off charges. If applicable, these fees are billed by the car rental agency upon pick-up or drop-off.

Attraction Tickets or Other Promotional Items

If your package includes attraction tickets or similar promotional items, they will be issued upon completion of the resort presentation at each destination.

Washington Residents:

If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

State (Disclosures):

Offer sponsored by Festiva Development Group, LLC, located at 3626 Quadrangle Boulevard Suite 400, Orlando, Florida 32817. Obtaining this letter with no further written or verbal communication from you to our customer service department certifies that you accept and agree to all terms and conditions of this package including accommodations, incentives, and all qualifications. The package, incentives and/or qualifications cannot and will not be changed once arriving to the Welcome/Check-In center. Feel free to contact us for any questions, concerns, or assistance you may require prior to your arrival at the Welcome/Check-In center at this number: 407-515-2400.

Washington Seller of Travel Registration Number: 602 605 614 001 0001
Iowa Travel Agency Registration Number: 471
California Seller of Travel Registration Number: 2039656-50
California law requires sellers of travel to have a trust account or bond. This business has a bond issued by CA. This Seller of Travel is not a participant in the California Travel Consumer Restitution Fund.


Festiva Getaways Address
3626 Quadrangle Blvd., Suite 400
Orlando, FL 32817